Frequently Asked Questions

Everything you need to know about your GRAMS28 experience.

What materials do you use for your leather goods?

We exclusively use full-grain leather sourced from gold-rated Italian tanneries, ensuring every piece is durable, develops a unique patina, and meets the highest environmental standards.

Do you offer international shipping?

Yes, we ship worldwide. We provide express shipping options to most countries, including the US, UK, EU, and Asia, with tracking provided for every order.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please note that personalized or embossed products are final sale and cannot be returned.

Is there a warranty on GRAMS28 products?

Every GRAMS28 product comes with a 12-month warranty covering manufacturing defects in materials and workmanship from the date of purchase.

How do I care for my leather product?

To maintain the quality of your leather, avoid prolonged exposure to direct sunlight or moisture. We recommend using a high-quality leather conditioner every few months to keep the hide supple.

Can I track my order status?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.